I was raised to say thank you. This small courtesy, drilled into me as a child, has followed me into my professional life. However, I never thought much about it. That’s the interesting thing about learning as a child, you typically do not give these lessons the careful consideration they deserve. Luckily, I have the opportunity to provide personal coaching and support to some amazing entrepreneurs that are anything, but typical.
It was during one of these conversations that one of my clients asked me something I had not asked myself in a long time, “Why do you say thank you?”
I was just about to say ‘It’s just good manners‘, but that explanation was no more valid that day than it was when my mother said it. Rather than giving a poor answer I told the truth, “It was how I was raised.”
The question stuck with me even after our conversation. Throughout the day it nagged at me. Reinforced every time someone said thank you for opening a door, or bought a cup of coffee. The final straw occurred at the gas station when the pump flashed a cheery Thank You after I had finished getting gas. That’s when I decided to do some research and get to the root of why and discover the impact. What I learned was incredibly interesting and surprisingly powerful.
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